Sofitel Sydney Darling Harbour - Case Study

Sofitel Sydney Darling Harbour was honoured to be selected as a Venue Specific Team Hotel for the FIFA Women’s World Cup over a two-month period in July and August 2023. During this time the Hotel hosted eight teams with a huge range of specific dietary requirements which were accommodated with great care and attention on short notice given the nature of the tournament. For the entire duration of the tournament our team worked tirelessly in order to obtain rooming lists, laundry and housekeeping requirements along with menus, which greatly contributed to ensuring that players felt at home and in the best shape for a great performance in the field.

We were delighted to receive a glowing testimonial from our main point of contact at FIFA:

“On behalf of everyone here at FIFA we would like to say a massive thank you for all you did working with us to host 8 of the FWWC2023 teams and congratulate you all on playing a massive part of a world class tournament. Years of anticipation culminated it a tournament that has put Australia on the map as a leader in professional women’s sport. Hosting multiple teams during such a massive event is not easy, but you handled it like champs! Your dedication and high level of service has set a new standard for sporting accommodation.”

"You were all so easy to work with, flexed with us when needed any made the entire process a pleasure. The entire team at Sofitel Sydney Darling Harbour should be incredibly proud, as the feedback received from teams was that the standard of service was incredibly high, and we even had teams not wanting to leave! You folks really went above and beyond to make sure our teams felt right at home. We've been getting nothing but praise from the players and coaches about their stay, and it's all thanks to your incredible care and attention to detail.”